Never in my life have I ever experienced such terrible customer service. I have tried for over 5 months to redeem my voucher for wine making at Anna William here in Toronto. The company had rescheduled my appointment over 5 times (even after it took them 12 weeks to get the wine in when they said it would be 4-5 weeks), didn't have bottles to bottle the wine, and didnt show up to the appointments once scheduled and I had shown up to the appointment. William offered me a free batch of wine for the hassle but I want nothing to do with this garbage company.
I contacted Dealfind for a refund and experienced the same run around. Called over 7 times, told I would have a refund in 10 days, told a manager would call me...NOTHING was done and no follow up. They didn't even have record of my conversation and calls aren't recorded to help back your situation.
Finally last night after much argument they gave me a refund.....of STORE CREDIT! This was suppose to be my fiance's birthday present...now what do I buy him...5 months worth of more hassle and embarrasment? Dont even bother talking to the manager Darryl, hes just as useless and didnt care. He even admitted he didn't read the email chain I sent him to backup the situation.
I have emails upon emails back and forth from Anna Williams proving I have been trying for months to get this completed and they told me that after 7 days of purchasing the voucher they will not under any circumstance give a money refund. I am now $200.00 out and no present given to my man....best bday ever, NOT! Stay FAR FAR AWAY.
Who is worse, Anna William Wine Making or Dealfind...hard to tell as they are both equally as awful.
Monetary Loss: $200.